Last updated: November 3, 2026
These Terms & Conditions apply to every order placed on plastic-models-store.com. By placing an order you agree to them. Please read them together with our Shipping, Payment & Returns page and our Privacy Policy.
Who we are
The online store Plastic Models Store (“PM-Store”, “we”, “us”) is operated by PM Hobby Inc., a company registered in the United States of America. PM Hobby Inc. is the seller of all products on this website. Orders are shipped from our warehouse in Ukraine. You can reach us at support@plastic-models-store.com or through our contact form.
Products and prices
- We describe products as accurately as we can. Box art, photos and colours may differ slightly from the actual product. Most kits require assembly, glue and paint, which are sold separately unless stated otherwise.
- Prices are shown in U.S. dollars. Prices in other currencies are for reference; you are charged in the currency shown at checkout.
- Shipping cost is calculated at checkout from your country and the weight of your order and is shown before you pay.
- If a product was listed at an obviously wrong price because of a technical or typing error, we will contact you before shipping. You can then buy it at the correct price or cancel and get a full refund.
Your order
After you place an order you receive an email confirming that we have received it. This email is not yet an acceptance of your order: the contract is made when we ship your order (or the available part of it) and send you the tracking number.
Many products come directly from manufacturers and suppliers we work with, and stock levels on the website are updated regularly but not instantly. In rare cases a product can sell out after you have ordered it. In that case:
- If none of the ordered products are available, we cancel the order and refund the full amount you paid, including shipping.
- If only some products are unavailable, we ship everything that is available without extra shipping cost. For each missing product we either send an identical item as soon as we can get it, or refund its price — we will let you know by email which option applies.
Refunds are made to the original payment method, usually within 7 days. We may also refuse or cancel an order if we suspect fraud, if the delivery address is in a country we do not ship to, or if the payment was not completed.
Payment
Payments are processed by PayPal and Stripe. We never see or store your card details. Your order is processed after the payment is confirmed.
Delivery
Delivery times shown on the website are estimates and depend on postal services and customs. Every parcel has a tracking number. If your parcel is lost or arrives damaged, contact us and we will help you with the postal claim.
U.S. import duties are paid by us. For other countries, local import duties and taxes may apply — see the Shipping page for your region.
Returns and cancellations
You can cancel an order free of charge until it ships. After delivery, you can return products within 30 days as described on the Shipping, Payment & Returns page. Customers in the EU, the UK and other countries with a statutory right of withdrawal keep that right in full.
Rewards and coupons
Rewards points and coupons have no cash value, cannot be exchanged for money and are valid only on this website. We may change the rewards program in the future; points you have already earned remain valid.
Your account and reviews
Keep your password secret — you are responsible for orders placed from your account. Reviews and questions you send us must be honest and must not contain offensive content or advertising; we may decline to publish them.
Liability
Our total liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential losses, or for delays caused by postal services, customs or events beyond our control. Nothing in these Terms limits liability that cannot be limited by law or your rights as a consumer under the mandatory laws of your country.
Governing law and disputes
These Terms are governed by the laws of the United States of America. If something goes wrong, please contact us first — almost every problem can be solved by email. If we cannot agree, disputes will be resolved by the competent courts in the United States, unless the mandatory consumer laws of your country give you the right to go to court where you live.
Changes
We may update these Terms from time to time. The version in force when you placed your order applies to that order.