Orders
How do I place an order?
Add products to your cart and go to checkout. You can pay with PayPal, card, Apple Pay or Google Pay — or use express checkout to pay in two clicks.
Why is my order still processing?
Most orders ship within 1 business day. Some items need extended processing, so we may add 5–10 business days before your parcel ships.
Can I change or cancel my order?
Yes, as long as it has not been shipped yet. Contact us as soon as possible with your order number.
Do I need an account?
No, you can check out as a guest. With an account you get money back in rewards and can track your orders.
Shipping & delivery
How much does shipping cost?
It depends on your country and the weight of the products. See the table on the Shipping page. Orders over the free shipping threshold ship free.
What is the "shipping box"?
Shipping is priced by weight steps. While your box has free space, you can add more products without paying more for shipping — we show how much space is left in your cart.
How long does delivery take?
We ship within 1–3 business days. Delivery time depends on your country — we show the average delivery time for your country at the top of the site.
Will I have to pay customs duties?
For the U.S., import duties are already paid by us. For other countries, local import rules apply.
My parcel is late or damaged
Contact us with your order number — we will check the tracking and help.
Payment
Which currencies can I pay in?
USD, EUR, GBP, CAD and AUD. Other currencies are shown for reference only, payment is in USD.
Is it safe to pay by card?
Yes. Card payments are processed by PayPal or Stripe — your card data never reaches our server. You will pay directly through the payment gateway provider.
Returns
Can I return a product?
Yes, within 30 days. We refund the product price without restocking fees; shipping costs both ways are paid by the customer.
Rewards & coupons
How do rewards work?
You get money back on every purchase and spend it at checkout on your next order.
Why does my coupon not apply to some items?
Coupons apply to full-price products only. Items that are already on sale are excluded.
Didn't find an answer? Contact us